Shipping policy
Velourya Shipping Policy
At Velourya, we are committed to providing a seamless shopping experience, including clear and straightforward shipping policies. Below are the details of our shipping services:
1. Free Shipping
We are pleased to offer free standard shipping on all orders within the following countries:
- United States
- Canada
- Australia
- United Kingdom
No minimum purchase is required to qualify for free shipping in these regions.
2. Processing Times
- All orders are processed within 2-5 business days of being placed.
- Customized or personalized items may require additional processing time. Specific timelines will be provided at checkout.
3. Estimated Delivery Times
- United States: 5-7 business days after processing.
- Canada: 5-7 business days after processing.
- Australia: 5-7 business days after processing.
- United Kingdom: 4-6 business days after processing.
Delivery times may vary depending on the shipping address and unforeseen delays (e.g., customs clearance or weather conditions).
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the progress of your shipment.
5. Expedited Shipping
For customers seeking faster delivery, expedited shipping options may be available at checkout depending on your location. Pricing and availability for expedited shipping will be displayed during the checkout process.
6. International Shipping
Currently, we offer shipping only to the United States, Canada, Australia, and the United Kingdom. We plan to expand to additional countries in the future.
7. Damaged or Lost Shipments
- If your shipment arrives damaged or is lost in transit, please contact us immediately at info@velourya.com
- For damaged items, please include photos and your order number for quicker resolution.
8. Contact Us
For any shipping-related questions, please reach out to our customer support team at info@velourya.com We’re here to help!
Thank you for choosing Velourya. We look forward to delivering your unique and inspiring artwork to your doorstep!